Processing & Shipping Times
At Zene Customs, each rug is handcrafted with care. Please allow up to 14 days for your order to be processed and shipped.
Shipping Carriers
We ship via:
🚚 USPS or UPS – Carrier selection is based on the best available option for your location.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.
Important Shipping Policies
✅ Double-Check Your Address – We are not responsible for orders shipped to incorrect addresses provided by the customer. No refunds or replacements will be issuedfor misdelivered packages.
🚫 No Changes After Shipment – Once your order has shipped, we cannot make changes or modifications.
Lost or Delayed Packages
We are not responsible for shipping delays caused by USPS, UPS, weather conditions, or unforeseen carrier issues. If your package is lost, please contact the carrier directly with your tracking number.
Contact Us
For any shipping-related questions, please email us at:
📧 [email protected]
Thank you for supporting Zene Customs! 🖤